Terms & Conditions

Comfort Motorhomes has a strict no smoke policy.  The full cash security deposit will be held to cover damage caused by smoking.  


Any pets to be discussed before booking


Drivers 

  • Only driver/s stated on the booking form should drive the Motorhome
  • Only driver/s stated on the booking form will be covered by our Insurance  
  • Driver/s should be aged between 23 and 75 years of age
  • Driver/s should have a minimum of 2 years driving experience
  • No more than 6 penalty points for speeding offences allowed – any other convictions, endorsements or accidents within the last 3 years please get in touch
  • Any Driving Licence issued outwith the UK/EU please get in touch
  • Any additional drivers, same conditions apply

Booking

  • Bookings should be made online or by telephone
  • Provisional bookings will be held for 5 days only
  • To confirm booking - a signed booking form and a non-refundable £250 deposit
  • £250 deposit will be deducted from total cost of hire
  • Confirmation email will be sent once booking form/deposit is received
  • Balance due 6 weeks prior to hire start date
  • If booking within 6 weeks of hire, full cost of hire required at time of booking

Collection 

  • Collection is on a Friday at 3pm unless otherwise agreed
  • Please allow up to 1 hour for handover
  • Full Driving Licence, photo card, to be presented along with two other forms of identity – passport and utility bill dated within 3 months (not mobile phone)
  • The Motorhome is supplied with a full tank of Diesel and should be returned with the same
  • Cash security deposit £300 to be paid on day of collection, refundable within 5 days after hire ends subject to the Motorhome being returned in a clean undamaged and safe state on the agreed date/time

Return

  • Return is on a Friday at 11am unless otherwise agreed
  • £30 per hour/part hour for late returns
  • Toilet cassette to be empty and clean - £100 to be deducted from cash security deposit for uncleaned toilet 
  • Shower water tank to be empty
  • The Motorhome should be returned in the state it was collected – we reserve the right to deduct an amount from the cash security deposit to cover valeting if returned in a non-habitable state
  • The Motorhome should be returned with a full tank of Diesel – should it be returned unfilled the monetary value to fill the tank will be deducted from the cash security deposit

Insurance 

  • Fully Comprehensive Insurance with Breakdown Cover is included (UK/EU)
  • Strictly for named drivers only and only valid between the times/dates stated on the signed booking form
  • Should any claims occur the Hirer is liable to pay the Insurance excess, this varies from £500-£750 depending on age
  • Tyre and Wing Mirror damage is not covered by the Insurance and therefore will be at the Hirers expense

Breakdown 

  • Breakdown Cover is included in the Insurance
  • Comfort Motorhomes should be contacted immediately for their authority to contact the Breakdown Company
  • All work has to be authorised by Comfort Motorhomes PRIOR to the work being carried out

Personal Property 

  • Personal belongings are not covered and therefore Comfort Motorhomes strongly recommend the Hirer to take out a personal belongings/travel insurance

Cancellation 

  • Up to 6 weeks prior to Hire – Security deposit will not be refunded
  • After 6 weeks prior to Hire – No Refund – Hirer liable for full cost of hire
  • Should the Driver/s Licence/Forms of Identity not be as per T&C and the hire cannot go ahead – no refund

Should Comfort Motorhomes have to cancel your booking due to accident, theft of Motorhome, or any other reason outwith there control, a full refund will be given.  Comfort Motorhomes will not be liable for extra expenses i.e. campsites, events etc. therefore you, the Hirer, are strongly advised to take out travel/personal belongings insurance. 


Other 

Any damage to the interiors (spillages, marks on upholstery, broken blinds/screens) are not covered by the Insurance and will be charged to the Hirer.  Comfort Motorhomes reserves the right to deduct any said charges from the cash security deposit and pass any additional valeting costs to the Hirer.  

The driver/s are responsible for all costs incurred should an offence occur against the Road Traffic Act.  This includes any parking fines. 


Please thoroughly read and understand these Terms and Conditions as they are an agreement between Comfort Motorhomes and you, the Hirer.   


I, the Hirer, accept the Terms & Conditions for the dates/times agreed on the signed booking form. 


Please tick the box on the Booking Form to say you have read and agree with these Terms & Conditions.